Coffee Shop Marketing: How to Build Your Brand

1. Build A Marketing Strategy Before You Open

Before opening to the public, make sure you have your marketing strategy in place. This means knowing the answers to the following questions: who will you target? When? Through which medium of advertising? And why these people?

You also have to decide what the personality of your brand is; this will help guide you in your marketing plan and messages to consumers. Don’t worry if you’re not 100% sure straight away. Marketing is about trial and error, so if you see something isn’t working, try another tactic. The crucial element is to get the message out there and bring people to your café.


2. Be Your Brand

Your brand will stick with you forever – or at least until you do a major rebrand – so it’s important to create a consistent brand message. A distinctive visual brand can make you memorable and win you customers.

The key to it is to make sure all your staff and employees are on the same page. They all need to speak the same brand ‘language’, so that your customers will start speaking that language too. If you want to understand how you can improve your small business brand check out this post by Hubspot.


3. Join the Online Community

For specialty coffee, location isn’t always as vital as you might think. Where there’s good coffee (and good atmosphere), there are customers – providing they’ve heard of you. Yes, heard, not seen. Nowadays, your new location should be online, allowing people to discover you with hashtags and images.

With the age of the internet, Instagram, and online coffee communities, all you need is a few friendly posts on social media to promote your coffee shop. Today, social media is our address book, our visual compass for discovering great places and making them our home away from home.

Make sure to think about your hashtags carefully and get your customers to use them too – this is how people will find you. You can also use hashtags from other coffee communities so that people searching that will find you too.

4. Make Your Space Unique

Design is crucial for your success. If your space doesn’t feel special, then why would your coffee taste special?

Whatever theme or style you choose it must fit, not just with your brand, but with your target audience. If they are artisan and specialty coffee drinkers, then pick a design that will appeal to them.

You also have to determine what you want your customers to do once they’re through the door: do you want them to grab a cup and sit for a few hours? Or should they get a takeaway coffee on the way to work? This will help to shape your brand both visually and physically.

The goal in all of this is to create loyal customers who will share your passion with you. If your strategy isn’t achieving this already, then you need to have a rethink. Because your brand is an opportunity to make people fall in love with your café and come back, time and time again.

Shop now