Returns & Replacements

We hope you are pleased with your purchase from, if however you occasionally wish to return them we fully understand. Please read the following information to guide you in arranging a return or to learn about our delivery policy's before ordering. Please note that our Returns Policy for Consumers does not affect your statutory rights. For more information about your statutory rights please visit the Citizens Advice Bureau ( or Consumer Direct ( There are many reason why you wish to return your order to us, we have outlined the most common below. Please follow the instructions for the reason which you feel applies to you. In all cases please inform us within 7 days of receiving your order.

Goods are Faulty on Arrival

If you have ordered goods from us but have decided for any reason you wish to return your order, then you are entitled to do so for a refund provided that, (1) the goods have been received by you seven working days ago ('Working Day' means all days other than Saturdays, Sundays and public holidays) or less; and (2) you tell us in writing (preferably by email to that you wish to cancel your order. Please note that you may not cancel any goods ordered from us where any consumable items (coffee, biscuits e.t.c.) have been unsealed by you.

Goods Become Faulty During Use

If your goods become faulty after delivery, we strongly recommend that you contact the Verde Coffee directly for a warranty repair or replacement. We will either arrange for a replacement ourselves as most products on our website we are the main UK distributor. For any other products we will arrange for the manufacturer for a warranty repair or replacement.

Order is Incorrect or Duplicated

Please notify us, preferably by email (, as soon as possible so that we can correct the order. We do not supply substitutes to unavailable products without first informing you.

Packaging Returns

In all returns cases above please ensure the items are sufficiently packaged to avoid damage during transport and sorting. Verde Coffee reserves the right to inspect returned goods and verify any fault(s) and or damage.

Payment, Pricing & Promotions

Periodically, contests are run on our site. Sometimes contests are sponsored by our customers. To enter these contests you need only to enter your ID and password and your guess. At the time of entry, you may decide if you wish to have your first name and state posted on our site if you are the winner. Winner's names are NEVER shared with our customers without their consent.

Viewing Orders

If you have opted to create an account you can view your order history online by logging in using your email address and password. To log in click the Account button at the top right of the screen and select Log In. Once logged in you can select My Account to view your order history.

Updating Account Information

After becoming an subscriber you may correct/update your personal information by clicking on the 'My Account' link at the top of any page, entering your ID, password and birth date when prompted (if applicable) and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the 'My Account' section, or the 'Contact Us' section.